The Process
Effective communication has always been the cornerstone of successful consultancy. Entec is committed to listening to its customers, and responding in a clear and appropriate way. Every project we undertake is subject to our customer feedback process, ensuring that the views of our customers are heard within Entec.
Sharing the results each year is also important to us - it allows us to recognise our achievements, while demonstrating our commitment to work openly on further improving our performance.
2009/2010 results
A total of 277 customer feedback forms were received during the 2009/2010 financial year, the highest since the 333 forms received during 2003-2004. As in previous years we asked customers to rate our service on a scale of 1 to 10 across our ten customer satisfaction drivers.
We recorded an average customer feedback score of 8.56 for the year, which as well as surpassing our Customer Delight target of 8.33 for the seventh consecutive year, is also a new record high for Entec.
Records of course are made to be broken, and so our goal moving forward will be to improve on our success and achieve even greater scores in the coming year.
Download a pdf of the overall results here
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