The Process
Effective communication has always been the cornerstone of successful consultancy. Entec is committed to listening to its customers, and responding in a clear and appropriate way. Every project we undertake is subject to our customer feedback process, ensuring that the views of our customers are heard within Entec.
For information, a PDF of the form used to monitor customer satisfaction can be downloaded here (189KB PDF). Reply paid copies are available by contacting marketing@entecuk.co.uk.
Sharing the results each year is also important to us - it allows us to recognise our achievements, while demonstrating our commitment to work openly on further improving our performance.
2007/2008 Results
253 customer feedback forms were received in the 2007/08 financial year. As in previous years, we asked customers to rate our service on a scale of 1 to 10 on our customer satisfaction drivers.
For the fifth consecutive year we have beaten our Cosmic Delight target of 8.33 with an average score per form of 8.4. Our goal for 2008/09 and beyond is to maintain this high standard and improve on our successes.
Download a pdf of the overall results here
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